Shipping policy

Processing Time All orders are processed within 1–3 business days (excluding weekends and public holidays). You'll receive a confirmation email with tracking details once your order has shipped.

Domestic Shipping (South Africa) We offer flat-rate shipping of R90 across South Africa. Delivery typically takes 3–5 business days after dispatch, depending on your location.

Free Shipping Enjoy free shipping on all orders over R799 

Shipping Carrier We ship via reputable local couriers. A tracking number will be provided once your order is on its way.

Remote Areas Deliveries to remote or outlying areas may take an additional 2–3 business days.

Delays KicksBag is not responsible for delays caused by courier services, public holidays, or circumstances beyond our control. If your order is significantly delayed, please contact us and we'll do our best to assist.

Lost or Stolen Packages If your package is marked as delivered but you haven't received it, please contact us within 48 hours so we can investigate with the courier.

Contact Us For any shipping queries, reach us at www.kicksbag@gmail.com or through our website contact form at kicksbag.co.za.